For tickets purchased on our website (www.kpcinemas.com) you can request an automated refund up to 30 minutes before the printed showtime on the ticket/confirmation. You can request this refund through the refund link in your confirmation email. Convenience/booking fees are non-refundable.
Guests may choose to receive their full refund as CinemaCash™ stored value instead of a credit/debit card refund. When selecting CinemaCash™:
- Booking/convenience fees are refunded for CinemaCash™ refunds.
The full transaction amount (including booking fees) is transferred to your CinemaCash balance. - CinemaCash can be used for future online purchases of tickets and concessions (where offered).
- Tickets purchased with CinemaCash cannot be refunded back to the original payment method. Purchases are refundable back to your CinemaCash balance and those balances do not expire.
A refund of your order, in most cases, returns the cost of your ticket(s) back to your original payment method (e.g. credit card, PayPal, debit card), except for the convenience fee. Our tickets include a non-refundable convenience fee so that we can continue to enhance and provide our KP Cinemas moviegoers with a premium experience.
Submissions after the time of the show has passed are ineligible for a refund. If you have an emergency or situation that did not allow you to submit in a timely manner, you can reach out via our 'contact us' form for more assistance.